We take our customers and our social responsibilities extremely seriously at GoWager. Our products are designed for your entertainment and enjoyment and we are committed to providing a secure, fair and socially responsible service. We want you to enjoy our products safely and responsibly. We have put into place a range of measures to ensure that everyone who enjoys our service can do so in as safe a way as possible.
We are dedicated to helping our customers enjoy gambling and our products are intended to deliver an entertaining and fun experience. Responsible gambling is a serious matter and if you feel like this is becoming a problem help is readily available. Please establish safe gambling limits for yourself and stick to those limits.
If you feel you may have a problem with your gambling, ask yourself the following questions:
- Do your prefer gambling to spending time with your family, friends or other ways to have quality time?
- Would you steal, lie or sell valuable assets to get money to gamble?
- Do you ever miss work or university so that you can gamble?
- Do you feel gambling is a way out of a boring or unhappy life?
- Have you ever gambled away all your money away, and been unable to afford food or transportation home?
- Do you lie or hide the amount of time or money spent gambling?
- Have you ever been reproached for gambling too much?
- Would you feel depressed if you were to lose your money through gambling? Would more gambling provide the only relief?
- Do you feel an urge to recover all of your losses right away when you happen to incur a loss due to gambling?
- Do you respond to arguments, frustrations or disappointments with desire to gamble more? Is gambling driving you depressed or suicidal?
The more positive answers you gave to the above questions, the more serious gambling problem you may have.
Tips for betting sensibly:
- Treat your betting as an entertainment expense.
- Only gamble with money you can afford to lose.
- Know your limits, and be clear about them before you start betting.
- Remember to take a break.
- Don’t gamble when you’re upset or depressed.
- Do something else to occupy your free time.
- Don’t chase losses.
If you would like advice and support in relation to your gambling there are various support services you can turn to for help:
National Gambling Helpline: Gamcare operates the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain.
The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential.
GamCare Forums and Chat Rooms: GamCare offers a moderated online forum and daily online group chat rooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.
Gambling Therapy is a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
Problem Gambling Ireland Helpline: 089 241 5401
Gamblers Anonymous Helpline: 087 748 5878
Dunlewey Addiction Services Helpline: 1800 936 725
If you are considering or have self-excluded, you may also wish to register with GAMSTOP.
GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.
An explanation of how the exclusion process works with GAMSTOP can be viewed here.
Identifying problem gambling:
We have policies and procedures in place to try and identify customers who may be experiencing, or are at risk of developing, problems with their gambling and where necessary, we will interact with them to offer help or support.
However, problem gambling is difficult to spot and we are not trained professionals in the treatment of problem gambling.
If we suspect that you may have a problem, we reserve the right to contact you and, at our sole discretion, to suspend your account and block access to our products if we believe you are in need of help because of a gambling problem.
In the event you are contacted we ask that you cooperate with our Social Responsibility team, we have your best interests at heart.
Setting Deposit Limits:
This facility enables you to limit the amount of money that you are able to deposit online into your account on either a 24 hour, 7 day or 30 day basis.
These amounts may be revised downwards at any time but any increase can only be implemented after a minimum cooling-off period of 24 hours following on from your request as well as requiring an additional confirmation from you after this time.
Our Customer Services team will be happy to provide any further information required but are unable to override limits set by you.
You are able to set or amend your Deposit Limits by visiting the Gambling Controls section and then Deposit Limits when logged into your account.
Setting a Casino Loss Limit:
This facility enables you to set a loss limit by defining the maximum amount you could lose when playing any of our casino games and then define the time period this applies to e.g. 24 hours, 1 week or 1 month.
You are able to set or amend your Casino Loss Limit by going to My Account, Gambling Controls and then Casino Limits when logged into your account.
Please note the following:
- Loss limits take effect immediately once set for the first time - they run from the date and time chosen by you and are then automatically reset and begin again e.g.
If you set a loss limit of £100 per week on Monday at midday, losses will be tracked from that date and time with you being prevented from losing more than £100 on any of our casino games until the following Monday at midday.
The loss limit would then be reset for the following week and will not take into consideration any winnings or losses made during the previous week or any other prior to this.
- If you choose to decrease an existing limit you have set, the change will take effect immediately.
- If you wish to increase an existing limit you have set, you will need to return to this page after a minimum of 24 hours and take positive action to reconfirm you wish this change to take effect.
- Any change in limit you request will act as a 'reset' of any previous limit set. The new limit will not take into account any winnings or losses made prior to you confirming this.
Our Customer Services team will be happy to provide any further information required but are unable to override limits set by you.
Take a timeout:
A timeout lets you take a short break from using your account with us - choose from 24 hours up to a maximum of 6 weeks. If you choose to take a timeout, any unsettled bets will remain active with any account balance remaining unaffected. Once your timeout period ends, your account will be available to use again automatically.
To take a time out, go to the Gambling Controls section and select the ‘time out’ option.
If you feel a time-out does not offer you the level of support you need, then you may wish to consider self-exclusion. We offer a self-exclusion option that can be easily implemented by a customer's request. If you would like to self-exclude yourself from accessing our products, please either contact Customer Services or choose to self-exclude using the link below. You will need to specify the period of time you wish to be self-excluded for, ranging from six months to five years. The process and implications of self exclusion are listed below:
If you request this via Customer Services, an agent will reply and ask you to confirm your request. This is done to ensure that the request was not submitted through someone who gained unauthorised access to your account.
Once the self-exclusion period begins you will not be able to access your account. Any funds in your account will be withdrawn and returned to you in accordance with our terms and conditions.
During the self-exclusion period we will make all reasonable efforts to ensure that you are removed from our marketing materials. This does not mean that we are able to ensure that you will not be exposed to untargeted and general advertising campaigns.
At the end of the self-exclusion period you may contact us and request that you are granted access to our gambing products. You must request this change in person (in person, telephone, skype, IM are acceptable), email contact is not acceptable.
Kindly note, that only upon clear 'self-exclusion' request will your account be suspended as per the agreed time. Otherwise all accounts are in status 'closed' and can be reopened any time upon customer's request.
Self-exclude here (ensure you’re logged-in)
We’ll let you know when you’ve been playing any of our games for a period of 60 minutes, giving you the option to view your account history, quit playing or return to this Responsible Gambling page for help and advice.
If you want to set this timer to something less than 60 minutes then you can do so - but it can’t be disabled or increased to a value higher than 60 minutes.
To review your Reality Check setting, go to your Gambling Controls section and select the ‘Reality Check’ option .
Blocking gambling payments with your bank:
Many banks now offer the ability to limit spending on gambling. If you feel that you are spending too much money on gambling, you may want to consider blocking gambling payments with your bank.
They do this by blocking your bank account or debit card which stops the account from being used for gambling transactions.
If you are unsure whether or not you may have developed a gambling problem, Gamcare has a simple test on their website to help you assess if your gambling is causing a problem.
The assessment will give you a series of statements and ask you to select how much the statement applies to your gambling behaviour on a scale of 1 – 10.
At the end of the test you will be presented with a breakdown of how gambling is affecting your life and will give you personalised recommendations for your next steps.
Limiting your exposure to gambling advertising on social media:
You may wish to try and limit the amount of gambling content you see across your social media accounts. If so, some of the following guidance may assist you:
It is not possible to remove ads on the platform or from apps, however, you are able to hide them by selecting the down arrow menu or the 'x' in the top right-hand corner of the sponsored post.
In addition, you can adjust your ads preferences to see ads that are more relevant to you. To find more information regarding 'can I block ads' on Facebook and 'how can I adjust my ad preferences', please view this article from their Help Center. Your settings can be found here.
The Gambling Commission in partnership with Facebook has published this additional guidance on helping you to limit the amount of gambling-related content you see on this platform.
In conjunction with Twitter, the Gambling Commission recently published this guide to assist you in limiting your exposure to gambling advertisements and content
This provides assistance in the following areas:
- How to unfollow accounts that feature gamblingrelated content
- How to turn off notifications from certain accounts
- How to manage your ‘interests’ within your profile
- How to manage 'Promoted Tweets' on your timeline
- Using the mute feature including accounts, words and conversations
- How to block accounts
Google has provided the following information: See Google's remove unwanted ads external page which outlines the below.
You can:Block specific advertisers
This feature exists on Google Search, Maps, YouTube and Gmail when you are signed into your Google account. Instructions for each product listed in the above external link. This will allow you to block major gambling advertisers.Mute similar ads
For other display ads that appear when you are on other websites, you can choose to ‘mute the ad’. This will stop other ads very similar to it that have been purchased by the same advertiser, as well as other ads from the same advertiser that uses the same web url.
If you see an ad you don’t like on Instagram, there are a few things you can do to remove the ad from your feed or stories, and to help influence the ads you see.
Up-to-date guidance on how to do this can be found here.
Prevention of under-aged gambling:
GoWager requires customers to declare that they are of lawful age to engage in gambling activities. We pursue reasonable measures to verify this including electronic age verification and random age checks. We do not target minors with our advertising.
Help us to prevent minors from gambling:
It is unlawful to allow minors to gamble and we ask our customers to do their part in ensuring that this does not happen. We ask all of our customers, and in fact it is your responsibility, to ensure that your account is not used for under aged gambling. Some suggestions on how to make sure this does not happen are provided below:
- Do not leave your computer unattended when you are logged on to our website.
- Make sure to logout when you leave our website.
- Do not share your credit card or bank account details.
- Do not leave the "Save Password" option enabled.
- Use child protection software.
- Create separate computer profiles for your children.
If you know a registered user below the lawful age in their jurisdiction, please contact Customer Services.
Gambling specific and general blocking software:
Gamban is software that can be installed across all of your electronic devices to block access to online gambling sites.
Gamblock blocks access to online gambling sites.
Net Nanny filtering software protects children from inappropriate web content.
CYBERsitter filtering software allowing parents to add their own sites to block.
All GoWager transactions are covered by our Terms and Conditions as well as any specific Betting Rules. We have made a great effort to make our rules clear and transparent and we take care in enforcing them as effectively and equitably as possible. Customers must be 18 years of age or over. User name and security confidentiality are the client's responsibility. Bets, once placed cannot be changed. For the full details go to our Betting Rules and our Terms and Conditions.
The above policy came into effect on 4th May, 2021.